Refund Policy
Know Your Refund Eligibility
At ROVE IPTV, we strive to provide our customers with high-quality IPTV services and an exceptional viewing experience. To ensure clarity and fairness, we have established the following refund policy:
1. Trial Period
Free Trial: ROVE IPTV offers a free trial period for new customers to evaluate our service. During this trial period, users can assess the quality and features of the service before committing to a paid subscription.
- Refunds are not applicable for free trial periods.
2. Subscription Purchases
First-Time Subscriptions (7-Day Money-Back Guarantee): For all first-time purchases of any ROVE IPTV subscription plan, we offer a 7-day money-back guarantee from the date of purchase. If you are not completely satisfied with our service within this period, you may request a full refund.
- This guarantee applies strictly to first-time customers only.
- Refund requests must be submitted within 7 days of the original purchase date.
- Refunds will be processed to the original payment method.
3. Non-Refundable Situations
Refunds will generally not be issued under the following circumstances:
- After the 7-day money-back guarantee period for first-time subscriptions has expired.
- For renewal subscriptions. Once a subscription has been renewed, it is considered final.
- Due to a user's internet connection issues or incompatible devices on the user's end. We recommend utilizing the free trial to test compatibility and internet stability.
- If the user has violated our Terms of Use (e.g., account sharing, resale, illegal activities).
- For dissatisfaction with specific content, channels, or VOD titles, as content availability may change.
4. How to Request a Refund
To request a refund under the 7-day money-back guarantee, please follow these steps:
- Send an email to our support team at [email protected].
- Include your order number or the email address used for purchase.
- Briefly explain the reason for your refund request.
Our support team will review your request and process eligible refunds within 5-7 business days.
5. Changes to This Policy
ROVE IPTV reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new Refund Policy.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us:
Email: [email protected]
At ROVE IPTV, we strive to provide our customers with high-quality IPTV services and an exceptional viewing experience. To ensure clarity and fairness, we have established the following refund policy:
1. Trial Period
- Free Trial: ROVE IPTV offers a free trial period for new customers to evaluate our service. During this trial period, users can assess the quality and features of our IPTV services without any financial commitment.
2. Subscription Purchases
- Post-Trial Subscriptions: We do not offer refunds for subscriptions purchased after the trial period has concluded. This policy is in place because our services are accessible immediately upon purchase, and users are provided with ample opportunity to evaluate the service during the trial period.
3. Subscriptions Without Trial
- Refund Requests: If you are unsatisfied with our service for a valid reason, you may request a refund within the first 7 days of your subscription. Please contact our customer support team at [email protected] to initiate the refund process.
4. Exceptions
- Technical Issues: In cases where users experience significant technical issues from our side that cannot be resolved by our support team, exceptions to the no-refund policy will be considered.
5. Force Majeure
- Force Majeure: ROVE IPTV shall not be liable for any failure or delay in providing services due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, or other unforeseen circumstances that prevent us from fulfilling our obligations.
5. Contact Us
- Support: For any questions or concerns regarding our refund policy, or if you need assistance with your account, please contact our customer support team at [email protected].
By purchasing a subscription with ROVE IPTV, you acknowledge and agree to our refund policy. We appreciate your understanding and look forward to providing you with an excellent IPTV experience.
